Requesting a refund
You may request a refund within 14 days of a payment, including a subscription renewal. Contact support@stencilmaker.app with your account email and purchase reference, or use the Waffo customer portal. Explain what went wrong so we can help.
Waffo processes approved refunds to the original payment method. The time until funds appear depends on your payment provider. A refund request does not itself mean a refund has completed.
Access after a refund
A completed full or partial refund removes the paid access associated with that payment. Other paid periods or separately purchased access remain available. Your free account, stencil editor and saved work remain available within the Free plan limits.
Canceling renewal
Cancel a monthly or yearly subscription in account settings before the next renewal. Canceling renewal preserves the period already paid for; it does not issue a refund. Request cancellation separately if you want to stop future charges when requesting a refund. Lifetime access has no recurring charge.
Failed renewals and missing access
If a renewal payment does not complete, Pro access stops when your last confirmed paid period expires. Your Free account and saved work remain available. Access resumes when payment and the paid period are confirmed.
If a payment has been taken but your paid access is missing, contact support@stencilmaker.app with your purchase reference. We will review the payment and correct your access or arrange an appropriate refund.
This policy does not limit any mandatory rights that apply to your purchase.